Shipping & Returns
Shipping:
Free Shipping on all orders over $250
Most orders placed before the 12 pm (PST) cut-off time, will be shipped same-day upon availability
On occasion, some merchandise that is ordered can become unavailable for shipment due to backorder, discontinuation or unforeseen reasons. If this happens, we sincerely apologize for disappointing you, and we will notify you via e-mail or telephone within 1-2 business days
Returns Policy
To return a product to BeverlyHillsLighting.com one must request AND obtain a Return Merchandise Authorization (RMA) number through our returns department. NO returns of any type will be accepted without an RMA. To request a return, e-mail us with the following information and a customer service representative will contact within 24 hours to resolve any matter:
(1) Your Full Name & Telephone Number
(2) Online Order Number
(3) Item Ordered (Manufacturer + Model Number)
(4) Brief nature of the problem
NOTE: Non-defective merchandise may be returned within 30 DAYS after the purchase date for a refund. Shipping charges are never refunded on a return. Our 30 DAY policy is NON-NEGOTIABLE. The merchandise must be in new condition, uninstalled and in original packaging. The buyer must pay the return shipping and a 30% Re-stocking Fee. The restocking fee may be negotiated on a case-by-case basis. If returned products need reconditioning or are deemed used or opened, service charges will apply and/or refund may not be issued.
CANCELLATIONS:
If one wishes to cancel an order from BeverlyHillsLighting.com for any reason, it must be done via TELEPHONE. Your cancellation is NOT complete unless you receive a Cancellation Confirmation Number from a Customer Service Representative. Order cancellations CAN NOT BE DONE via E-MAIL.
If the order you have phoned-in to cancel has already shipped and you refuse the package, it is as if you have made a return; hence, standard restocking fees will apply (no exceptions).
SHORTAGES - DAMAGED SHIPMENT:
Claims for shortages, damages and incorrectly-shipped items will only be accepted for a period of 5 business days after receiving your package. We implore you to check your package RIGHT WHEN YOU RECEIVE IT. Claims received after 5 business days from receipt of shipment will not even be entertained; no exceptions.
EXCHANGES:
There are no exchanges at BeverlyHillsLighting.com. You may purchase another product and return the undesired one per the return guidelines above (restocking fee will apply, please read aforementioned Return Policy).
